Frequently Asked Questions

Shipping

How long does shipping take?: We offer free U.S. shipping on all orders over $50. Standard U.S. shipping typically takes 6–18 business days. International shipping takes 6–18 business days as well. Expedited options are available at checkout.
Do you ship internationally?: Yes! We ship to most countries worldwide. International shipping is free on orders over $70. Standard international delivery takes 6–18 business days.
How do I track my order?: Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly on the carrier's website.

What is your return policy?: We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. Items must be in original condition with tags and packaging.
How do I start a return?: Simply email us at fitpeak@outlook.com with your order number and reason for return. Our team will respond within 24–48 hours with instructions.
When will I receive my refund?: Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method. Please allow up to 10 business days for the refund to appear.

What resistance band should I start with?: If you're a beginner, we recommend starting with a light or medium resistance band. Our Resistance Bands collection includes options for all fitness levels.
Are your yoga mats non-slip?: Yes! Our yoga mats feature a non-slip surface on both sides, making them safe and stable for all types of workouts including yoga, pilates, and floor exercises.
How do I clean my foam roller?: Simply wipe it down with a damp cloth and mild soap after use. Allow it to air dry completely before storing.

What payment methods do you accept?: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
Can I change or cancel my order?: Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at fitpeak@outlook.com if you need to make changes.

We're here to help! Reach out to our support team at fitpeak@outlook.com and we'll get back to you within 24–48 hours.